Privacy Policy

This privacy policy explains how OfficePulse collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and ensuring the security of your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

PromptPeak.ai

george@promptpeak.ai

Data Collection

Personal Data We Collect

Name and contact information (email address, phone number)
Company information and job title
Communication preferences and settings
Demo booking information and preferences
Customer service interactions and chat records

Usage Data We Collect

Website usage patterns and analytics
Device information and browser type
IP address and location data
Session duration and interaction data
Error logs and performance metrics

Purpose of Data Processing

To provide and improve our AI customer service automation services
To respond to your inquiries and provide customer support
To send you relevant information about our services and updates
To analyze usage patterns and improve our website functionality
To comply with legal obligations and regulatory requirements
To prevent fraud and ensure the security of our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you explicitly agree to our processing of your data
Contract performance: To fulfill our obligations under service agreements
Legitimate interest: To improve our services and provide better customer support
Legal obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, this means we will retain your data for up to 7 years, unless a longer retention period is required or permitted by law.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can request correction of inaccurate or incomplete data
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to restrict processing: You can request limitation of how we process your data
Right to data portability: You can request transfer of your data to another service
Right to object: You can object to our processing of your personal data
Right to withdraw consent: You can withdraw consent at any time where processing is based on consent

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

george@promptpeak.ai

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